Punctuality and Courtesy

We highly value punctuality and courtesy, as they contribute to the smooth functioning of our services and ensure a positive experience for all our clients. We kindly request that clients arrive on time for their scheduled appointments, as we operate on a tight schedule to accommodate everyone's needs.

 

Arriving late may intefere with your treatment, as we operate on a back-to-back schedule, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied.

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Our policy allows for a 10-minute grace period, where clients can still receive their treatment within the remaining available time if possible. However, it's essential to note that we may not be able to provide the full service originally booked during this time. Despite the shortened session, the full price for the appointment will still be requested to compensate for the reserved time slot and the professional expertise.

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In certain cases, we reserve the right to refuse a treatment if we determine that the remaining time is insufficient to deliver the service effectively. In such situations, we will retain the booking deposit to cover the reserved time and apologize for any inconvenience caused.

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Additionally, we prioritize a courteous and respectful atmosphere for both our clients and staff. We reserve the right to refuse treatment to any client displaying impolite or disrespectful behavior that disrupts the harmonious environment we strive to maintain.

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Lastly, the safety and well-being of our clients are paramount. If, during an appointment, our professionals identify any potential contraindications or risks associated with the treatment, we may exercise our right to refuse or modify the service to safeguard the client's health.

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Cancellations

We understand that plans may change, and we strive to accommodate your scheduling needs to the best of our ability. If you wish to reschedule your appointment, we kindly request a minimum of 24 hours' notice. However, please note that the booking deposit for the original appointment will not be refunded, and rescheduling will only be permitted for the first instance. Subsequent rescheduling requests cannot be accommodated.

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For cancellations, we require a minimum of 48 hours' notice. If you provide the required notice, we will happily refund the full booking deposit. However, cancellations made with less than 48 hours' notice will result in the booking deposit being non-refundable.

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These policies are in place to ensure that we can efficiently manage our appointments and accommodate all our valued clients. We appreciate your understanding and cooperation in adhering to these guidelines.

 

If you have any questions or need assistance with scheduling, please don't hesitate to contact our team by calling or texting us on +44 07939055928.

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Purchase of Retail Products

Beauty products must be paid for in full at time of purchase or ordering.

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Prepaid Courses of Treatments

Have a validity of 3 months from date of purchase, unless otherwise stated.

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Loyalty Reward Card

Loyalty points cannot be redeemed for cash, sold or transferred. Your Loyalty Card must not be transferred to a third party. Points can only be redeemed on certain treatments. Your Loyalty Card cannot be used in conjunction with any other offer or discount. All client Loyalty Card remain the property of Rebeca Scattone Lashes & Beauty reserves the right to without notice: a. terminate the scheme b. decline to issue Loyalty cards c. withdraw or cancel the loyalty card or scans collected d. alter or amend the terms & conditions.

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Gift Vouchers

Gift Vouchers are non refundable and are valid for 6 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers. Gift Vouchers cannot be redeemed against aesthetic treatments.

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Price Alteration

We reserve the right to alter prices without prior notice.

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Refunds

We prioritize providing the highest quality of service and ensuring customer satisfaction. As part of our policy, we do not offer refunds under any circumstances. However, if a client encounters any issues with the service received, we kindly request that they report it to us within 24 hours of the appointment. Upon receiving the feedback, our team will thoroughly analyze the situation and, if deemed appropriate, we may offer to redo the service.

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For lash services, we strictly adhere to a no-refund policy. In the rare case that a client is dissatisfied with their lash extensions, we offer the option to have them removed within 24 hours of the initial application. Please note that a removal fee will be charged for this service, as it involves both materials and time.

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We greatly appreciate your understanding of our policies, as they enable us to maintain a standard of excellence and account for the costs associated with our services. If you have any concerns or require further assistance, please do not hesitate to contact our team. We are committed to addressing any issues promptly and ensuring your experience with us is nothing short of exceptional.

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Smoking

Please note that it is illegal to smoke anywhere in the Salon.

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Data Security

Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.

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Medical Conditions

As part of our terms and conditions, we emphasize the importance of providing accurate and truthful information regarding your medical conditions.

 

It is imperative that you disclose all relevant health details to ensure your safety and well-being during the course of our services.

 

By acknowledging this agreement, you understand that any pre-existing medical conditions or changes in your health status must be promptly reported to us. This includes any modifications to your medication, treatment plans, or significant alterations in your overall health. Such timely updates are crucial for us to tailor our services and address your specific needs effectively. Rest assured that all provided medical information will be handled with the utmost confidentiality and used solely for the purpose of delivering the best possible care.

 

Your cooperation in this matter is greatly appreciated, as it helps us maintain a safe and conducive environment for all clients.

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Mobile Phones

In the interest of comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.

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Children

For the optimal delivery of our services we kindly request that children, family members, or any other individuals refrain from accompanying clients to their appointments. Our primary concern is to provide you with the undivided attention and personalized care that you deserve during your visit.

 

Having a one-on-one consultation allows us to better understand your unique needs and concerns, enabling us to tailor our services to meet them effectively.

 

We understand the value of emotional support, but to maintain a respectful and professional atmosphere for all our clients and staff, we ask for your understanding and cooperation in adhering to this policy. If you require any assistance or have specific concerns that you would like to discuss with your loved ones, our staff is more than willing to offer guidance and support separately from the appointment.

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Hygiene

To ensure a clean and sterile environment, we take meticulous care of our equipment. All our tweezers undergo a stringent sterilization process, using industry-standard techniques, to eliminate any potential risks of infection or cross-contamination. Rest assured that every tweezer used during your appointment has been thoroughly sterilized, meeting the highest standards of cleanliness.

Moreover, in our commitment to maintaining impeccable hygiene, we exclusively use single-use tools whenever possible. This means that certain instruments are disposed of after each use, guaranteeing that you receive a fresh, unused tool at every visit. By adhering to this practice, we eliminate any chance of contamination and contribute to the overall safety and well-being of our clients.

Your health and satisfaction are our top priorities, and we strive to provide you with a hygienic and comfortable experience at all times.

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Payment

Most credit and debit Cards are accepted,  cash or bank transfer. All prices include value added tax at a current rate.

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Patch Testing

Safety and well-being of our clients are of utmost importance to us, especially when it comes to potential allergic reactions. We highly recommend and offer a complimentary patch test for clients who wish to have one. This patch test must be conducted 48 hours prior to the scheduled service appointment and takes approximately 15 to 20 minutes.

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The purpose of the patch test is to identify any potential allergic reactions to the products used during the service.

 

While the patch test can provide valuable information, it is essential to understand that it may not guarantee immunity from allergic reactions during the actual appointment. This is due to the higher amount of products used in the service compared to the patch test, as well as other factors such as medical changes, health conditions, medications, and stress, which can influence the development of allergies.

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If a client reports a non-allergic result from the patch test, we are pleased to proceed with the scheduled treatment. However, it is essential to understand that despite the negative patch test result, allergies can still develop during or after the service due to various factors.

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While we strive to provide comprehensive information about allergies and precautionary measures, we must emphasize that we cannot be held responsible for any allergic reactions that may occur after the treatment. It is crucial for clients to be aware of their own body's reactions and report any discomfort or adverse effects promptly.

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It is vital for clients to report any conditions or reactions they experience during the patch test period, as this information is essential for our team to ensure their safety and tailor the service accordingly.

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In the event of an allergic reaction, we are committed to assisting clients with important information on how to manage the situation. We will offer guidance on appropriate steps to take and recommend seeking medical attention from a qualified healthcare professional promptly.

 

If a client chooses not to undergo the patch test, they assume full responsibility for any allergic reactions that may occur during or after the service.

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We want to provide the best possible care and experience for all our clients, and the patch test is just one of the measures we take to prioritize your safety. If you have any questions or concerns about the patch test or any other aspect of our services, please feel free to reach out to our staff.

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Personal Items

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.