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Lashes • facial • aesthetics
Terms & Conditions
Punctuality and Courtesy
We highly value punctuality and courtesy, as they contribute to the smooth functioning of our services and ensure a positive experience for all our clients. We kindly request that clients arrive on time for their scheduled appointments, as we operate on a tight schedule to accommodate everyone's needs.
Arriving late may intefere with your treatment, as we operate on a back-to-back schedule, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied.
Our policy allows for a 10-minute grace period, where clients can still receive their treatment within the remaining available time if possible. However, it's essential to note that we may not be able to provide the full service originally booked during this time. Despite the shortened session, the full price for the appointment will still be requested to compensate for the reserved time slot and the professional expertise.
In certain cases, we reserve the right to refuse a treatment if we determine that the remaining time is insufficient to deliver the service effectively. In such situations, we will retain the booking deposit to cover the reserved time and apologize for any inconvenience caused.
Additionally, we prioritize a courteous and respectful atmosphere for both our clients and staff. We reserve the right to refuse treatment to any client displaying impolite or disrespectful behavior that disrupts the harmonious environment we strive to maintain.
Lastly, the safety and well-being of our clients are paramount. If, during an appointment, our professionals identify any potential contraindications or risks associated with the treatment, we may exercise our right to refuse or modify the service to safeguard the client's health.
Cancellations
We understand that plans may change, and we strive to accommodate your scheduling needs to the best of our ability. If you wish to reschedule your appointment, we kindly request a minimum of 24 hours' notice. However, please note that the booking deposit for the original appointment will not be refunded, and rescheduling will only be permitted for the first instance. Subsequent rescheduling requests cannot be accommodated.
For cancellations, we require a minimum of 48 hours' notice. If you provide the required notice, we will happily refund the full booking deposit. However, cancellations made with less than 48 hours' notice will result in the booking deposit being non-refundable.
These policies are in place to ensure that we can efficiently manage our appointments and accommodate all our valued clients. We appreciate your understanding and cooperation in adhering to these guidelines.
If you have any questions or need assistance with scheduling, please don't hesitate to contact our team by calling or texting us on +44 07939055928.
Prepaid Courses of Treatments
Have a validity of 3 months from date of purchase, unless otherwise stated.
SKIN CLUB MEMBERSHIP
- Membership activates after first payment is received. Payment can be made at first treatment.
- The membership payment is taken on a monthly basis using GoCardless.
- Any missed appointments or late cancellations will class as a treatment for that month.
- Membership will cease once any minimum time period has elapsed.
- You can cancel at any time, giving 30 days notice by email to support@rebecascattone.com or by whatsapp +44 7939055928.
- In the event of any cancellation before each 12 month subscription period has expired, any benefit taken prior to cancellation, including complementary treatment or product on birthday and/or skin care joining gift, will be charged for at the final payment subscription.
- A 10% discount will be applied in the case of a 6-month advance payment.
- Refunds are not provided under any circumstances. -
- Your membership entitles you to one session per month (valid from the first to the last day of the current month).
- You may opt for two plans within the membership if you wish to use the services twice a month.
- Services not used within the reference month cannot be carried over to the following month and will be considered as completed.
- We reserve the right to deny any treatments from the list if they are not compatible with your skin type or condition. In such cases, we will suggest a more suitable treatment for your needs.
- You receive a 10% discount on services like lashes, eyebrows, spray tanning, massage, and waxing while your Wimbledon Skin Club membership is active.
- Please note that treatments within your membership may be performed by any available professional on the date of your appointment; however, you can request your preferred professional, and we will do our best to accommodate your request based on our schedule.
- Treatments are not cumulative or exchangeable for others outside the list.
- You may choose to add more technologies to your treatment (additional discounted rates apply).
- You may choose to gift your voucher once to another person. In this case, the recipient will receive an individual skin analysis during the session and a treatment plan tailored for them.
- All other terms and conditions of the Skin Club Membership apply
Gift Vouchers
Gift Vouchers are non refundable and are valid for 6 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers. Gift Vouchers cannot be redeemed against aesthetic treatments.
Price Alteration
We reserve the right to alter prices without prior notice. Check out our current list of prices and services at Rebeca Scattone Lashes & Beauty on Treatwell or https://widget.treatwell.co.uk/place/rebeca-scattone-lashes-beauty/
Refunds
We prioritize providing the highest quality of service and ensuring customer satisfaction. As part of our policy, we do not offer refunds under any circumstances. However, if a client encounters any issues with the service received, we kindly request that they report it to us within 24 hours of the appointment. Upon receiving the feedback, our team will thoroughly analyze the situation and, if deemed appropriate, we may offer to redo the service.
For lash services, we strictly adhere to a no-refund policy. In the rare case that a client is dissatisfied with their lash extensions, we offer the option to have them removed within 24 hours of the initial application. Please note that a removal fee will be charged for this service, as it involves both materials and time.
We greatly appreciate your understanding of our policies, as they enable us to maintain a standard of excellence and account for the costs associated with our services. If you have any concerns or require further assistance, please do not hesitate to contact our team. We are committed to addressing any issues promptly and ensuring your experience with us is nothing short of exceptional.
Smoking
Please note that it is illegal to smoke anywhere in the Salon.
Data Security
We are registered with the Information Commissioner's Office (ICO), which is the UK's independent authority set up to uphold information rights and ensure that personal data is handled properly. Check Out our Certificate here
Our commitment to data security means that personal details collected during consultation procedures will be kept safe and maintained in the strictest confidence.
We also comply with the General Data Protection Regulation (GDPR), which sets guidelines for the collection and processing of personal information within the European Union. This ensures that your rights regarding your personal data are respected and protected.
Medical Conditions
As part of our terms and conditions, we emphasize the importance of providing accurate and truthful information regarding your medical conditions.
It is imperative that you disclose all relevant health details to ensure your safety and well-being during the course of our services.
By acknowledging this agreement, you understand that any pre-existing medical conditions or changes in your health status must be promptly reported to us. This includes any modifications to your medication, treatment plans, or significant alterations in your overall health. Such timely updates are crucial for us to tailor our services and address your specific needs effectively. Rest assured that all provided medical information will be handled with the utmost confidentiality and used solely for the purpose of delivering the best possible care.
Your cooperation in this matter is greatly appreciated, as it helps us maintain a safe and conducive environment for all clients.
Mobile Phones
In the interest of comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.
Children
For the optimal delivery of our services we kindly request that children, family members, or any other individuals refrain from accompanying clients to their appointments. Our primary concern is to provide you with the undivided attention and personalized care that you deserve during your visit.
Having a one-on-one visit allows us to better understand your unique needs and concerns, enabling us to tailor our services to meet them effectively.
We understand the value of emotional support, but to maintain a respectful and professional atmosphere for all our clients and staff, we ask for your understanding and cooperation in adhering to this policy. If you require any assistance or have specific concerns that you would like to discuss with your loved ones, our staff is more than willing to offer guidance and support separately from the appointment.
Hygiene
To ensure a clean and sterile environment, we take meticulous care of our equipment. All our tweezers undergo a stringent sterilization process, using industry-standard techniques, to eliminate any potential risks of infection or cross-contamination. Rest assured that every tweezer used during your appointment has been thoroughly sterilized, meeting the highest standards of cleanliness.
Moreover, in our commitment to maintaining impeccable hygiene, we exclusively use single-use tools whenever possible. This means that certain instruments are disposed of after each use, guaranteeing that you receive a fresh, unused tool at every visit. By adhering to this practice, we eliminate any chance of contamination and contribute to the overall safety and well-being of our clients.
Your health and satisfaction are our top priorities, and we strive to provide you with a hygienic and comfortable experience at all times.
Payment
Most credit and debit Cards are accepted, cash or bank transfer. All prices include value added tax at a current rate.
Patch Testing
Safety and well-being of our clients are of utmost importance to us, especially when it comes to potential allergic reactions. We highly recommend and offer a complimentary patch test for clients who wish to have one. This patch test must be conducted 48 hours prior to the scheduled service appointment and takes approximately 15 to 20 minutes.
The purpose of the patch test is to identify any potential allergic reactions to the products used during the service.
While the patch test can provide valuable information, it is essential to understand that it may not guarantee immunity from allergic reactions during the actual appointment. This is due to the higher amount of products used in the service compared to the patch test, as well as other factors such as medical changes, health conditions, medications, and stress, which can influence the development of allergies.
If a client reports a non-allergic result from the patch test, we are pleased to proceed with the scheduled treatment. However, it is essential to understand that despite the negative patch test result, allergies can still develop during or after the service due to various factors.
While we strive to provide comprehensive information about allergies and precautionary measures, we must emphasize that we cannot be held responsible for any allergic reactions that may occur after the treatment. It is crucial for clients to be aware of their own body's reactions and report any discomfort or adverse effects promptly.
It is vital for clients to report any conditions or reactions they experience during the patch test period, as this information is essential for our team to ensure their safety and tailor the service accordingly.
In the event of an allergic reaction, we are committed to assisting clients with important information on how to manage the situation. We will offer guidance on appropriate steps to take and recommend seeking medical attention from a qualified healthcare professional promptly.
If a client chooses not to undergo the patch test, they assume full responsibility for any allergic reactions that may occur during or after the service.
We want to provide the best possible care and experience for all our clients, and the patch test is just one of the measures we take to prioritize your safety. If you have any questions or concerns about the patch test or any other aspect of our services, please feel free to reach out to our staff.
Personal Items
Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.
WIMBLEDON SKIN CLUB
Membership Terms & Conditions
Last updated: October 2026
These Terms & Conditions apply to Wimbledon Skin Club memberships. By joining the Wimbledon Skin Club, you confirm that you have read, understood and agreed to these Terms & Conditions.
1. About Wimbledon Skin Club
Wimbledon Skin Club is a monthly skincare membership designed to provide consistent, personalised and professionally guided facial treatments.
Rather than providing the same treatment every month, the Skin Club follows a personalised approach. Treatments may be selected according to your individual skin needs, concerns, goals, treatment history, professional assessment and, where applicable, AI Skin Analysis results.
Your recommended treatments may change throughout your membership as your skin, progress and skincare goals evolve.
2. Membership Fee & New Member Welcome Deal
The standard Wimbledon Skin Club membership fee is £130 per month.
From time to time, Wimbledon Skin Club may offer a New Member Welcome Deal, allowing eligible new members to join at a promotional rate.
The current New Member Welcome Deal is £65 per month.
Members who successfully join under this Welcome Deal will have their £65 monthly membership rate guaranteed for their first 12 consecutive months of active membership, provided their membership remains active and payments are kept up to date.
The Welcome Deal represents a 12-month price guarantee, not a 12-month minimum commitment.
Wimbledon Skin Club is an ongoing monthly membership with no minimum commitment period. Members may cancel at any time by providing the required 30 days' written notice.
If a member cancels before completing the 12-month Welcome Deal period, the promotional rate ends with the membership. Any remaining months of the Welcome Deal are forfeited and cannot be paused, transferred, resumed or reinstated if the member later rejoins.
After the 12-month Welcome Deal period, membership will continue at the standard membership rate applicable at that time, unless the member chooses to cancel in accordance with these Terms & Conditions. Members will be informed of any applicable change to their monthly fee before it takes effect.
The number of memberships available under the New Member Welcome Deal may be limited and is subject to availability. Wimbledon Skin Club may close, pause or withdraw the Welcome Deal for new applicants once the allocated promotional capacity has been reached.
The Welcome Deal cannot normally be combined with another promotion, discount or offer.
Membership benefits become available only after the first membership payment has been successfully received.
3. What's Included
Membership includes one eligible personalised Skin Club facial per monthly membership cycle, selected from the treatments and technologies available within the Skin Club programme.
Your treatment may vary from month to month according to your skin needs, preferences, treatment suitability and personalised Skin Plan.
The membership is designed to provide consistent professional skincare, rather than a package of identical treatments.
Not every treatment, service or protocol offered by the business forms part of the monthly Skin Club membership.
Where a treatment or service falls outside the membership, active members may be entitled to preferential member pricing as described below.
4. Personalised Skin Plan
Where appropriate, members may receive a professional skin consultation and AI Skin Analysis to support the development of a personalised Skin Plan.
Your Skin Plan may take into consideration:
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your skin type and current condition;
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primary concerns and goals;
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lifestyle and homecare routine;
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previous treatments;
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treatment response and progress;
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contraindications; and
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professional assessment.
Your Skin Plan may be adjusted throughout your membership according to your skin's progress and changing needs.
Where more than one suitable treatment option is available, our team may discuss the available options with you.
5. AI Skin Analysis
AI Skin Analysis may be used to support consultation, treatment planning and progress monitoring.
AI Skin Analysis is a cosmetic assessment tool and does not constitute medical diagnosis, medical advice, medical screening or prediction of disease.
Where a concern appears to require medical assessment, we may recommend that you seek advice from an appropriately qualified healthcare professional before proceeding with certain treatments.
6. Included Treatments & Treatment Selection
Wimbledon Skin Club includes a selection of facial treatments, technologies and protocols available within the membership.
Your monthly treatment may be selected from eligible Skin Club treatments and remains subject to consultation, professional assessment, treatment suitability, contraindications and recommended treatment intervals.
Certain treatments may only be recommended periodically and may therefore not be suitable or available as a recurring monthly treatment.
Where appropriate, the Skin Club team may recommend a particular treatment or combination of technologies according to your personalised Skin Plan and your skin's progress.
Treatments, services or protocols not included within the monthly membership may still be booked separately at the applicable standard or Skin Club member rate.
7. Exclusive Skin Club Member Discounts
Active Wimbledon Skin Club members receive exclusive savings on selected treatments booked in addition to their monthly membership treatment.
20% OFF
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Massage
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Spray Tanning
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Waxing
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Other Facials
15% OFF
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Advanced Aesthetics
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Advanced Peels
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Botox
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PRP
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Mesotherapy
Member discounts apply only while the membership is active and all membership payments are up to date.
Discounts apply to eligible treatments at the applicable standard treatment price and cannot normally be combined with other promotions, packages, vouchers, introductory offers or third-party discounts.
Member discounts have no cash value, cannot be transferred to another person and do not apply retrospectively to treatments purchased or received before membership began.
All treatments remain subject to availability, consultation, suitability, contraindications and, where applicable, practitioner assessment.
8. Treatment Suitability & Contraindications
All treatments are subject to consultation, professional assessment and suitability.
Members are responsible for providing accurate and up-to-date information regarding relevant health conditions, pregnancy or breastfeeding where applicable, medications, allergies, skin conditions, recent procedures and any other information that may affect treatment suitability.
The Skin Club team reserves the right to modify, postpone or decline a particular treatment where it is considered unsuitable or where a contraindication is identified.
Where reasonably possible, an appropriate alternative eligible Skin Club treatment will be recommended.
9. Skin Club Appointment Hours
Wimbledon Skin Club membership appointments are available during our dedicated Skin Club hours:
Monday to Saturday: 9:00am–4:30pm
Late appointments on Thursdays: until 7:30pm
All appointments are subject to the availability displayed through our dedicated online booking system.
Membership does not guarantee availability on a particular date or at a particular time.
Appointments outside the designated Skin Club hours are not included within the membership.
Where available, treatments outside Skin Club hours may be booked separately at the applicable standard treatment price.
10. Online Booking
All Wimbledon Skin Club membership treatments must be booked through our designated online booking system.
Members are responsible for booking their monthly appointments and are encouraged to book sufficiently in advance where a particular day or time is preferred.
Requests made verbally, during another treatment, through social media, WhatsApp or directly with an individual therapist do not constitute a confirmed Skin Club booking unless the appointment has been completed and confirmed through the designated online booking system.
11. Skin Club Team & Therapist Availability
Wimbledon Skin Club operates as a team-based skincare programme.
Treatments may be provided by any appropriately trained member of the Skin Club team according to availability.
Membership does not guarantee appointments with a specific therapist, including Rebeca Scattone.
Our team follows the member's recorded Skin Plan, treatment history and Skin Club protocols to support consistency and continuity throughout the member's skincare journey.
Availability of individual therapists may change throughout the membership.
12. Monthly Treatment & No Rollover
Each membership cycle includes one eligible Skin Club treatment to be used within the applicable monthly membership period.
Unused monthly treatments do not roll over to the following month.
Unused treatments cannot be accumulated, converted into account credit, exchanged for cash or added to a future month's treatment entitlement.
The membership is designed around consistent monthly skincare rather than operating as a prepaid treatment package.
13. Gift Your Monthly Treatment
We understand that there may occasionally be a month when a member is unable to attend.
As an exclusive Skin Club benefit, once in any rolling 12-month period while the membership remains active, a member may choose to gift their unused monthly Skin Club treatment to one friend or family member.
The guest benefit replaces the member's treatment for that particular membership cycle and cannot be used in addition to the member's own monthly treatment.
The gifted treatment:
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must be arranged in advance;
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must be booked within the dedicated Skin Club availability;
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must be used within the applicable membership cycle;
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cannot be rolled over into another month;
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cannot be exchanged for cash or credit;
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cannot be transferred again by the recipient; and
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remains subject to consultation, contraindications and treatment suitability.
The guest will receive an eligible Skin Club facial appropriate to their individual skin needs and suitability and is not automatically entitled to receive the treatment that would have been recommended for the member.
Once the guest benefit has been used, additional unused treatments during that rolling 12-month period will expire in accordance with the standard no-rollover policy.
14. Appointment Cancellation & Rescheduling
We require at least 48 hours' notice to cancel or reschedule a Skin Club appointment.
Where sufficient notice is provided, the member may rebook their treatment within the applicable membership cycle, subject to availability.
Appointments cancelled with less than 48 hours' notice and missed appointments/no-shows may result in that month's treatment being considered used.
Providing cancellation notice does not extend the membership cycle and does not allow the treatment to roll over into the following month.
Members are therefore encouraged to book and, where necessary, reschedule appointments as early as possible.
15. Late Arrival
Members should arrive on time for their appointment.
Where a member arrives late, the treatment may need to be shortened, adapted or changed to avoid affecting subsequent appointments.
Where there is insufficient time to safely or appropriately perform the scheduled treatment, an alternative may be offered where possible.
The monthly treatment may still be considered used where lateness prevents the booked treatment from being completed.
16. Direct Debit & Payments
Membership fees are collected automatically by Direct Debit according to the payment schedule established when the member joins.
The first Skin Club treatment may only take place once the first membership payment has been successfully received.
Members are responsible for maintaining valid payment details and sufficient funds for scheduled payments.
If a payment fails or becomes overdue, membership benefits may be temporarily suspended until the outstanding amount has been successfully collected.
Membership treatments and member discounts cannot be redeemed while the membership account has an overdue payment.
17. No Minimum Commitment & Membership Cancellation
There is no minimum commitment period for Wimbledon Skin Club membership.
Members may cancel their membership at any time by providing at least 30 days' written notice by email to:
The 30-day notice period begins from the date the cancellation request is received.
Any membership payment properly falling due during the notice period may still be collected. Membership benefits will remain available until the effective end date of the membership, subject to these Terms & Conditions.
Cancellation requests made verbally, through social media, WhatsApp, directly to a therapist or through another communication channel will not constitute formal cancellation notice.
Cancelling the Direct Debit directly with the member's bank does not itself constitute notice of membership cancellation.
Members remain responsible for any amounts properly due during the applicable notice period.
Once membership has ended, unused membership benefits expire and cannot be exchanged for cash, transferred or carried forward.
Nothing in these Terms & Conditions is intended to limit any statutory consumer rights that cannot legally be excluded.
18. Membership Pauses
Membership does not normally pause because of holidays, travel, work commitments, personal schedules or inability to attend at a preferred appointment time.
Exceptional circumstances, including certain significant medical circumstances, may be considered individually.
Any approved pause or exceptional adjustment must be confirmed in writing by Wimbledon Skin Club.
Where an exceptional pause is approved, this does not automatically extend or preserve a promotional Welcome Deal unless expressly confirmed in writing.
19. Additional Treatments & Membership Benefits
Members remain free to book additional treatments outside their monthly Skin Club entitlement.
Any additional treatment is separate from the monthly membership treatment and must be booked and paid for separately.
Applicable Skin Club discounts are those described in Section 7 or otherwise expressly communicated as part of the member's current benefits.
Membership benefits and discounts generally cannot be combined with other promotions, packages, vouchers or third-party offers unless expressly stated otherwise.
20. Homecare & Skincare Products
Homecare products are not included within the monthly membership fee unless expressly stated as part of a particular promotion or membership benefit.
Our team may recommend skincare products as part of a personalised Skin Plan.
Purchasing recommended products is optional and is not a condition of remaining a Skin Club member.
21. Personal Membership
Wimbledon Skin Club membership is personal to the registered member and cannot ordinarily be shared, transferred or used by another person.
The Guest Benefit described in Section 13 is the exception to this rule.
Membership benefits have no cash value and cannot be resold.
22. Treatment Results
Every person's skin responds differently to professional treatments and skincare.
While Wimbledon Skin Club provides personalised professional treatments and recommendations designed to support the appearance and condition of the skin, specific results or outcomes cannot be guaranteed.
Results may be affected by factors including treatment consistency, homecare, lifestyle, medication, hormonal changes, underlying skin conditions and adherence to professional recommendations.
23. Changes to Treatments, Products & Technologies
Wimbledon Skin Club may periodically update its treatment protocols, professional products, equipment, technologies or selection of eligible treatments as the programme develops.
Where a particular treatment, product or technology becomes unavailable, we will aim to provide an appropriate alternative within the Skin Club programme.
Changes will be managed with the aim of maintaining the overall nature and value of the membership.
24. Membership Capacity & Welcome Deal Availability
Wimbledon Skin Club may limit the number of active memberships and/or promotional memberships available in order to protect appointment availability and service standards.
The number of memberships offered under the New Member Welcome Deal may be limited and is subject to availability.
Availability of the Welcome Deal at one point in time does not guarantee that the same offer will remain available to future members or previous members wishing to rejoin.
Wimbledon Skin Club may close or pause new applications for the Welcome Deal once the allocated promotional membership capacity has been reached.
Any advertised number of available Welcome Deal memberships relates to the applicable promotional release and does not permanently limit the future membership capacity of Wimbledon Skin Club.
25. Privacy, Client Records & Photography
Information collected through consultations, AI Skin Analysis, treatment records and progress assessments may be recorded within the member's client profile for purposes including treatment planning, safety, continuity and progress monitoring.
Personal information will be handled in accordance with our Privacy Policy and applicable UK data protection requirements.
Consent to receive promotional or marketing communications is separate from information required to administer the membership and provide services.
Client photographs, videos or treatment images will not be used for marketing purposes without appropriate consent.
26. Changes to Membership Terms
We may occasionally need to update these Terms & Conditions because of operational, service, legal or regulatory changes.
Where a change materially affects an existing member's membership, appropriate notice will be provided.
Changes will not affect statutory consumer rights.
27. Contact & Business Information
Wimbledon Skin Club is operated by:
Brazilian Beauty Academy Ltd
Trading as Rebeca Scattone Lashes & Beauty / Wimbledon Skin Club
Wimbledon, London, United Kingdom
Formal membership cancellation requests must be sent to:
Other membership enquiries may be made through our official business contact channels.
Appointment Policy for December
To secure an appointment in December (Christmas period), a deposit will be required. The remaining balance must be paid one week prior to the appointment to ensure your reservation. Failure to confirm by one week before may result in the cancellation of your appointment, with no refund for any payments made.
All payments made to secure appointments in December are non-refundable and non-transferable to other individuals or dates under any circumstances.
If you wish to schedule simultaneous services for lashes and nails, please reserve in advance with both professionals to ensure availability and accommodate schedules.
Exceptionally in December, we will be working with two professionals and two clients in the room at the same time on certain days due to high demand, aiming to accommodate all clients and ensure no one is left out.
All other terms of this policy apply to December unless otherwise specified in this clause.
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